Terms of Service

1. Trial Session Policy

We offer a 1-hour trial session to help you experience our teaching and for the instructor to assess your level.

• If you decide to continue, the trial will count as your first paid session. If not, there will be no charge.
• Only one trial is allowed per participant.
• If you request to change the instructor after the trial, or want another trial session, a fee will apply.
• If the trial is interrupted or missed due to participant-side issues (e.g. no-show, poor connection), any additional trial sessions must be paid in advance.
• You may reschedule once free of charge. Further rescheduling will require payment in advance.
• If you don’t confirm within 24 hours, your trial slot may be released.
• Trial sessions for group classes will only take place when a suitable group is available. 1-on-1 trials can usually be scheduled promptly.

2. Payment & Fees Policy

a. Payment

• Lesson-by-lesson payment is not available, unless during promotional periods
• Payment must be completed before the 2nd lesson of the course.

b. Fees

• Studying fees vary depending on the class format, which includes group or private lessons, online or offline options, and the location of the class. Please refer to the Class Types & Fees section for pricing details.
• If the class is located at a café or anywhere that requires our teacher to pay for additional costs (coffee/ juice, entry fee or space rental, etc.), please help to cover the additional expenses. The announced studying fees only cover the teaching service.

3. Cancellation Policy

a. Cancellation & Rescheduling

• Cancellation is possible based on mutual agreement between participants and the instructor.
• For any package of 10 scheduled sessions, a maximum of 3 changes is allowed. Starting from the 4th change, any cancellation will be automatically counted as a completed session, and rescheduling will not be accepted.
• Notification of changes must be made in the official LSV group chat AND agreed upon by all confirmed participants AT LEAST 3 hours prior to the scheduled session. Late notifications or notifications made outside the official group chat will result in the session being counted as completed.
• For group-based formats, cancellation or rescheduling can be requested only when fewer than 50% of the confirmed participants are able to attend, and only if everyone agrees.
• In case multiple cancellations or changes are initiated by the instructor, participants may request a change in instructor.

b. Adjusting The Schedule

• Schedule adjustments may be requested once per 10-session package, by mutual agreement. Multiple changes are discouraged to ensure smooth coordination and continuity of the program.
• All such discussions must take place via the official LSV group chat.

c. Taking A Break

• For one-on-one formats, participants may place the program on hold under the following conditions:
  – If 50% or less of the program has been completed, it may be paused for up to 2 months, starting from the most recent session.
  – If more than 50% has been completed, it may be paused for up to 1 month.
• After this period, continuation of the program will no longer be supported.
• Pausing is not available for group-based formats, unless all participants in the group agree.

4. Refund Policy

• No refund or credit will be granted for voluntary cancellations made by the participant, unless the program is cancelled by LSV.
• Partial refunds or credits may be considered under exceptional circumstances (e.g., serious health issues, fatal accidents, family emergencies), provided that the participant has completed less than 50% of the program. In such cases, 80% of the unused program value will be refunded, with 20% retained as an early withdrawal fee. Official documentation or proof of the situation is required for the refund request to be processed.

5. Communication Policy

• During the time of having classes at LSV, instructors and participants must not add each other as friends on Facebook, Instagram, TikTok, or any other similar social media platforms, unless you were already friends on social media before starting classes.
• It is emphasized that instructors and participants should limit messaging each other privately about any topic, especially class-related matters.
• All changes regarding classes (e.g: cancellations, study time changes, absences, continuation, etc.) MUST be announced and discussed in the official group chat (created by LSV via Messenger/ Zalo/ Whatsapp/ etc. at the beginning of the course).
• All communication between instructors and participants must base on mutual respect and consideration. We do not tolerate inappropriate comments, messages with a suggestive tone, dishonesty, swearing, stalking, threats, verbal and physical harassment.
• Note that this is an educational place, not where to practice misconduct. We understand but do not encourage flirting from either our instructor(s) or you – as the participant(s). We kindly ask you to avoid using emojis that may carry romance or flirtation, such as 😍😘🫶💑💘
• Please be aware that if we find any form of inappropriate communication has caused discomfort to either party, the class will be canceled. In that case, if the initiator is you, you will not get any payment back and will be banned from our services. On the contrary, if the initiator is our instructor, we will compensate a complete new course with a new instructor.